At Great Eastern Financial Advisers, we believe in building meaningful relationships with our customers and partners. Contact us in person at the address below or give us a call. We would like to hear from you, whether it’s an enquiry or feedback.
For any concerns on your policy or our services, kindly fill up this Feedback Form.
We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
Progress of Resolution / Investigation | Service Standards* |
Provide acknowledgement reply | T+2 working days |
Provide final resolution | T+14 working days |
Resolution exceeding (T+14 working days) | Interim reply will be sent by T+14 working days, |
* "T" denotes the date of receipt of the complaint.
Independent party review
If our final response does not meet your expectations and you wish to seek a third party opinion, we recommend contacting the Financial Industry Disputes Resolution Centre (FIDReC).
FIDReC is an independent and impartial institution that specialises in resolving disputes between financial institutions and consumers. Its address and contact number is listed below:
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
#15-01 City House
Singapore 068877
Tel: (65) 6327 8878
You may also reach out to FIDReC through the “Contact Us” page on their website at https://www.fidrec.com.sg/contact-us/.
Great Eastern Financial Advisers
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
Operating Hours:
Monday to Friday, 9am - 6pm
Closed on Saturdays, Sundays & Public Holidays
